Terms & Conditions

Membership Service Agreement

  1. Term of Membership

1.1. The term of Membership shall be for an indefinite period commencing on the Membership Commencement date stipulated in the Membership Agreement (“the Term”).

1.2. The Member’s Membership shall continue, and the Member will continue to be charged the Membership Fee monthly in advance until the Member terminates their Membership with not less than 30 days written notice to W Performance ltd.

  1. Grace Period

2.1. The Member shall have a period of 48 hours from the time of signing the Membership Agreement (“Grace Period”) to terminate this Contract by written notice to W Performance ltd.

2.2. If the Contract is terminated by the Member within the Grace Period, W Performance ltd will refund all fees charged to the Member except for the Customer Set up Fee and the costs of any fitness services already supplied by W Performance ltd prior to date of termination.

2.3. If the Member purports to terminate the Contract after the expiry of the Cooling off Period, in other method other than as set out in Clause 8, the Member will be subject to the provisions of clause 9.

  1. Payment of Fees

3.1. The Member shall pay the Membership Fees and other fees:

  1. a) In the amounts and frequency set out in the Payment Option details in the Membership Agreement.
  2. b) Using the direct debit payment method.

3.2. The Member:

  1. a) Must sign a Direct Debit authority in favour of W Performance ltd from an approved credit card or bank account in the amounts and frequency set out in the Membership Details in the Membership Agreement,
  2. b) Must ensure that the nominated credit card or bank account is able to accept direct debits and have sufficient funds available to pay for the debit date,
  3. c) acknowledges that the contract that the Member enters into with the direct debit service provider is a separate contract to this Contract and that any problems or issues that the Member has with the direct debit service should be raised with the direct debit service provider, not W Performance ltd; and
  4. d) must keep the direct debit authority in place until 30 days after the Member has given W Performance ltd written notice to terminate the Member’s membership: and
  5. e) acknowledges that W Performance ltd shall continue to debit Membership Fees under the direct debit authority until the Member or W Performance ltd cancels the direct debit arrangement with the Member’s bank or credit provider.

3.3. If any payment by direct debit is rejected by W Performance ltd bank:

  1. a) The Direct Debit facility and/or W Performance ltd will notify the Member of this fact;
  2. b) The rejected payments remain due and payable by the Member;
  3. c) An additional fee will be payable for each rejected payment (fee amount stipulated below)
  4. d) The Member’s membership benefits may be suspended until such time that the payment has been made.
  5. e) We may send it to a debt collection agency. If we do, you must pay all outstanding monies owed, reasonable collection costs, including any actual legal costs.

3.4. If the Member closes the credit card account or bank account which is subject to the direct debit authority, it is the Member’s responsibility to provide W Performance ltd with a replacement direct debit authority over another approved credit card or bank account. Failure to provide a replacement direct debit authority will constitute a breach of this Contract and the provisions of clause 9 will apply.

3.5. If the Member fails to pay any amounts owing under this Contract on the due date for payment and this amount remains outstanding for more than 2 business days, W Performance ltd will be entitled to charge interest on the amount owing at 12% per annum calculated daily until the amount owing is paid in full.

3.6. W Performance ltd reserves the right to increase fees payable by members for the use of its facilities. W Performance ltd agrees to make reasonable endeavours to provide the member with written notice of the changes at the most current residential or email address provided by the Member. The changes will be effective 30 days from the date of the Notice. After a 30-day period, the member authorises W Performance ltd and the direct debit company to debit the new amount from the member’s account.

  1. Membership Benefits

4.1. During the term of the Member’s Membership, the Member shall be entitled to unlimited classes at W Performance ltd premises,

4.2. The Member acknowledges that:

  1. a) The Member’s access to the gym and the fitness equipment is not exclusive;
  2. b) The gym and the fitness equipment must be shared with the other members of W Performance ltd;
  3. c) W Performance ltd purchases or leases the equipment from a third party and therefore does not manufacture any of the fitness equipment or other equipment used in the gym, and
  4. d) Opening hours are subject to change without notice;

4.3. The Member acknowledges that Membership does not include access to personal trainers. Services of personal trainers can be obtained via a separate contract with W Performance Ltd or other personal trainers who have a rental agreement with W Performance Ltd and any fees payable for these services will be in addition to the fees payable under this Contract.

  1. Member’s Obligations as Member:

5.1. The Member agrees to:

  1. a) Abide by the rules and conditions as set by W Performance ltd regarding conduct at the gym and use of the fitness equipment – which may be displayed on signage at W Performance ltd premises;
  2. b) Wear appropriate sportswear while using the facilities; Members must at all times while using the equipment or fitness area, wear appropriate footwear.
  3. c) Obey instructions given by the staff of W Performance ltd concerning the use of the fitness equipment,
  4. d) Not to do any act or engage in any activity which could cause damage to the gym, the fitness equipment or any item of property of W Performance ltd;
  5. e) Not to do any act or engage in any activity which causes or threatens harm against staff or other members of W Performance ltd;
  6. f) Not to do any act or engage in any activity which constitutes sexual harassment against staff or other members of W Performance ltd;
  7. g) Not to consume or possess any alcohol or intoxicating substance or illicit substance on W Performance ltd premises or operate fitness equipment while under the influence of alcohol or an intoxicating substance or illicit substance;
  8. h) Provide W Performance ltd with full and ongoing disclosure of any physical or medical conditions;
  9. i) not to attend W Performance ltd premises while the Member suffers from any illness, sickness or disease which is contagious;

5.2. If the Member causes any damage to the gym, the fitness equipment or any item of property of W Performance ltd, W Performance ltd shall be entitled to charge the Member for costs of repairing the damaged items or, if repair is not possible, the replacement of the damaged items.

5.3. The Member warrants that s/he is in good physical condition and has had the necessary medical advice prior to embarking on a fitness program or exercise routine. If suffering from an illness, injury or long term medical condition, or has not visited a fitness facility or gym in excess of 6 months as a result of an illness or injury, the Member will provide a Medical Certificate from their Doctor permitting membership of a fitness facility.

5.4. Breach of any of the terms set out in Clause 5.1 – 5.3 will result in a warning from a member of W Performance ltd Staff. Further failure to abide by the rules and conditions will result in a cancellation of membership.

  1. Suspension of Membership:

6.1. The Member may request a suspension to their membership for up to 2 months per calendar year during which the Member will not be charged for the weekly membership fee.

6.2. Suspension requests are accepted by contacting the Direct Debit provider, and will only be for a minimum of 14 days. If longer is required, then W performance will review request.

6.3. During the period of suspension of Membership, the facilities will not be available to the member for use.

6.4. The member shall pay 50% of their normal weekly membership for any periods exceeding the maximum 2 months.

  1. Transfer of Membership by Member:

7.1. Membership of W Performance ltd is not transferable by the Member

7.2. Membership of W Performance ltd cannot be transferrable between persons

  1. Novation:

8.1. W Performance ltd reserves the right to transfer, assign, sell or novate your membership including this Agreement, to another provider of the gym service provided that the facilities provided by the new owner of your contract are consummate with your existing membership and are provided on similar terms within a 3km radius of the Gym location you currently use.

  1. Termination of Membership:

9.1. The Member may terminate this Contract by providing 30 days written Notice to a W Performance ltd manager.

9.2. Membership fees will be due and payable for the 30-day Notice period.

9.3. Early Termination Fee: If you have agreed to a Minimum Term of 6 or 12 months and you terminate this agreement prior to the end of

that Minimum Term you must pay to the Club (in one lump sum), liquidated damages (in the form of an early termination fee) equal to amount being

the lesser of:

(a) Early termination fee – $200. The Early Termination Fee

applies because we have priced your membership on the

basis that you will not terminate your membership prior to

the end of your agreed Minimum Term.

(b) amount that you would have paid for the remainder of the Minimum Term had you not terminated this agreement.

  1. Default by Member

10.1. The Member will breach this Contract if:

  1. a) The Member fails to pay any amounts owing under this Contract on the due date for payment and the amount remains unpaid for a period of 7 days
  2. b) The direct debit authority is cancelled and not replaced within 7 days;
  3. c) The Member is or becomes bankrupt; or
  4. d) The Member terminates this contract other than in accordance with clause 1.2 and clause 8;
  5. e) The Member breaches any of their obligations under clause 5; and
  6. f) The Member breaches any other term or condition of this Contract and this breach is not rectified within 14 days.

10.2. If the Member breaches the Contract, W Performance ltd may do any one or more of the following:

  1. a) Refuse entry to W Performance ltd’s premises and suspend any or all of the Member’s membership benefits for a period of up to 14 days;
  2. b) Terminate this Contract by serving written notice on the Member.
  3. c) Send it to a debt collection agency for any monies owing. If we do, you must pay all outstanding membership fees, reasonable collection costs, including any actual legal costs.
  4. Assumption of Risk for Personal Injuries:

11.1. The Member warrants to W Performance ltd that the Member is medically sound to undertake a normal course of exercise and/or part take in group sessions organised by W Performance ltd or contractors contracted by W Performance ltd to organise group sessions;

11.2. The Member acknowledges and agrees that:

  1. a) The Member’s use of W Performance ltd facilities and the fitness equipment provided is at the Member’s sole risk and responsibility and that the Member is aware that exercise is physically demanding and participation in some activities may result in injuries,
  2. b) W Performance ltd is not liable to the Member for any injuries that the Member sustains while using W Performance Ltd’s facilities and the fitness equipment provided unless that injury is caused by the gross negligence of W Performance ltd.

11.3. W Performance ltd is not liable to the Member for any injuries sustained by the Member while the Member is under the supervision of a personal trainer or group class instructor who is not an employee of W Performance ltd. If the Member engages their own private personal trainer, any claims for injuries sustained under the supervision of that personal trainer should be brought against that personal trainer.

  1. Assumption of Risk for Personal Items:

12.1. W Performance ltd will not be liable for the loss, theft or damage occurring to the personal items of the Member. Personal items are left and/or stored on the premises at the member’s own risk. Vehicles parked in or around the vicinity of W Performance ltd are parked at the Member’s own risk. W Performance ltd will not be liable for the theft or damage to the vehicle or its contents.

  1. Privacy:

13.1. The Member acknowledges that during the process of entering into the Contract and during the term of the Contract W Performance ltd will obtain access to personal information about the Member, such as information relating to the Member’s health and financial position, and that W Performance ltd may use that information for the promotion of their own services but will not release information to third parties.

13.2. The Member further acknowledges that W Performance ltd HQ use video surveillance equipment to monitor the gym area (specifically the entry floor area) for safety purposes, and acknowledges that by entering the facility, the Member will be subject to video surveillance in the entry floor area.

  1. Governing Law:

14.1. This Agreement constitutes the entire agreement between the parties, and it replaces all in the negotiations, representations, warranties, understanding and agreements, whether oral or written. The Agreement shall not be varied unless it varied in writing, and signed by both parties. This Agreement and any rights, duties and obligation as between the parties to this Agreement shall be governed by and interpreted solely in accordance with the laws of New Zealand.

  1. Severability:

15.1. If any part of this Contract is or becomes illegal, void or unenforceable, this does not invalidate the rest of this Contract.

  1. Access Tag System:

16.1. If ever becomes a point where W Performance ltd moves to access key tags for entry to site, further information will be released in accordance to notice period prior to enforcement.

  1. Changes To Terms & Conditions

17.1. W Performance ltd may revise these Terms & Conditions at any time without notice. Any disputes must be raised 48 hours following the date on which changes to these Terms & Conditions are published on  www.wperformance.co.nz, failure to do this shall constitute your acceptance of all such changes. You expressly agree that W Performance ltd shall have no obligation to provide you with any notice of any changes, and you hereby expressly waive any right you may have to receive notice of any changes to these Terms & Conditions.

  1. Site Rules

18.1. You agree to comply with W Performance ltd site Rules which are available at www.wperformance.co.nz. If you carry out any activity which we consider is offensive or a danger to you or any other person, we reserve the right to require you to leave the site immediately.


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